Return & Refund Policy
At Baileystore, your satisfaction, trust, and confidence in our products mean everything to us. 🧡
We proudly stand behind the quality of our pet products and smart accessories.
If for any reason you’re not completely satisfied with your purchase, you have 30 days from the delivery date to request a return or exchange — simple, fast, and hassle-free.
For any questions, you can always contact us at pet.toy.co@gmail.com.
✅ Return Eligibility
To qualify for a return, please make sure that:
-
The item is unused and in its original condition
-
All tags, labels, accessories, and packaging are intact
-
You have a valid proof of purchase (order confirmation or receipt)
⚠️ Returns sent without prior approval cannot be accepted.
Once your return is approved, we’ll send you the return instructions and, where applicable, a return label.
To start a return, please email us at pet.toy.co@gmail.com with your order number and a brief description of the issue.
❗ Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Our team will resolve the issue promptly by either:
-
Sending a replacement, or
-
Issuing a full refund, at no additional cost to you
Contact: pet.toy.co@gmail.com
🚫 Non-Returnable Items
For hygiene, safety, and product integrity reasons, the following items cannot be returned or exchanged:
-
Opened or used pet-care devices or accessories
-
Products with visible wear, damage, or modifications
-
Personalized or custom-made items
-
Clearance, “final sale,” or non-returnable items
-
Perishable or consumable products (e.g., food, treats, or supplements)
🔄 Exchanges
If you’d like to exchange an item for another model, color, or variation, the fastest way is to:
-
Request a return for your original item
-
Once your refund is processed, place a new order for the item you want
This ensures your new item ships quickly and in perfect condition.
🇪🇺 EU Customers – Right of Withdrawal
If you are located within the European Union, you have a 14-day cooling-off period.
Within this time, you can return any unused product for a full refund — no explanation required.
Conditions:
-
Product must be unused and in its original packaging
-
Proof of purchase is required
To exercise this right, please email pet.toy.co@gmail.com with your order details.
💰 Refunds
Once we receive and inspect your returned item, you’ll receive an email confirmation.
If your return is approved, your refund will be issued to your original payment method within up to 10 business days.
🕒 Please note:
Some banks or payment providers may take additional time to process the refund and display it in your account.
If you have any concerns about your refund status, feel free to reach out to us at pet.toy.co@gmail.com.